Cybersecurity & Digitisation of Healthcare Communication
At Wellola, we have gone to great lengths to ensure security and privacy for healthcare providers communicating with their clients via online tools such as our secure mail, messenger and video consultation portal.
Wellola has built its own secure Web Real Time Communications (WebRTC) video consultation platform. WebRTC is a relatively new technology, and whilst having its limitations (modern browsers such as Safari and Chrome are essential) it offers end-to-end encryption and is hosted in Wellola’s secure environment.
Not surprisingly, a new survey from cybersecurity firm CynergisTek (https://cynergistek.com/) found widespread acceptance and use of virtual care among patients – but also shows that many would lose their enthusiasm if data breaches became common. 73% of the 5,000 adults, polled in June, say they'll keep using video consultation services, even once the pandemic subsides. They also say, however, that privacy and data security are major concerns – and that breaches involving virtual care technologies could cause them to stop using telehealth or switch healthcare providers. 48% of respondents said they'd be unlikely to use virtual care again if their own protected health information was compromised due to a telemedicine-related breach – women (54%) more so than men (41%).
"The rapid growth of telehealth has accelerated to a level we wouldn't have expected to see over a 10-year timeframe," said Caleb Barlow, president and CEO of CynergisTek, in a statement. "However, major vulnerabilities are emerging around privacy and security standards for video conferencing and messaging apps when used for telehealth (such as consumer technologies like Zoom), which can be easily infiltrated – providing hackers with additional opportunities to breach highly-sensitive information."
At Wellola, we remain vigilant in our efforts to protect and secure video communications and the other digital health communication technologies offered in our platform. It is important for healthcare providers to take data privacy and security seriously in order to support responsible remote care delivery.
We are proud to announce that we have secured ISO27001:13 certification. This is a globally recognised international standard that provides a set of requirements and a process-based approach for establishing, implementing, operating, monitoring, maintaining, and improving our Information Security Management System (ISMS). The ISO27001:13 standard and our ISMS provides a framework for information security management best practice that helps Wellola to:
Protect client and employee information
Minimise risk exposure
Manage risks to information security effectively
Achieve compliance with regulations such as the European Union General Data Protection Regulation (EU GDPR)
Promote a culture of security
Our application, hosted securely in AWS, is also now managed by DNM/Deloitte, who offer additional third-party monitoring and support for our infrastructure.
Enhanced User Experience
We have received vital feedback from our participation in a collaborative study supported by HIHI and the IACP, about the importance of a seamless user experience, particularly for vulnerable patient cohorts. We have been working hard at Wellola to add and improve a ‘pre-call test’ function, which will be available in the coming weeks, to ensure users are better positioned to avail of the secure WebRTC at hand. A group call functionality is also launching shortly, to facilitate secure group sessions.
We would like to offer healthcare providers the opportunity to learn more about the platform and its fantastic features including:
Automated appointment reminders to reduce unattended appointments
Online booking reduce phone calls and emails and allows clients to book directly into your diary
Starting a quick teletherapy call within 30 seconds no downloading required
Sending and receiving secure mail and messages
Generating invoices/ capturing online payment in-video screen