FAQs
Welcome to our FAQs!
Simply click on a question below and we will take you to the answer:
Technical
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What is the best way to make a call?
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I can't access my camera and/or microphone
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My microphone isn't working
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I'm not getting a microphone warning but the other party still cannot hear me
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Can I use Chrome/Firefox/Opera on Mac/iPhone?
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Are calls secure?
Payment & Security
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What does Merchant Service Security mean?
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What is Stripe?
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Can I take Credit Card Payment In-Clinic?
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How do your Merchant Services Work?
Setting up your account
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How do I schedule a demonstration?
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How do I create a Wellola account?
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How do I add a clinician?
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How do I add a patient?
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How do I insert terms and conditions?
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How do I create appointment types?
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How do I top up SMS messages?
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How do I send a patient appointment reminders?
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How do I send patients a messages?
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How do I create a booking online?
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How do I create an appointment?
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How do I cancel an appointment?
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How do I invite patients to telehealth appointments?
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How do I create a telehealth appointment?
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How do I connect my diary to Google calendar?
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How do I remove a clinician?
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How do I remove a patient?
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How do I delete my Wellola account?