FAQs

Welcome to our FAQs!

Simply click on a question below and we will take you to the answer:

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Technical

1. What is the best way to make a call?

2. I can't access my camera and/or microphone

3. My microphone isn't working

4. I'm not getting a microphone warning but the other party still cannot hear me

5. Can I use Chrome/Firefox/Opera on Mac/iPhone?

6. Are calls secure?

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Payment & Security

1. What does Merchant Service Security mean?

2. What is Stripe?

3. Can I take Credit Card Payment In-Clinic?

4. How do your Merchant Services Work?

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Setting up your account

1. How do I schedule a demonstration?

2. How do I create a Wellola account?

3. How do I add a clinician?

4. How do I add a patient?

5. How do I insert terms and conditions?

6. How do I create appointment types?

7. How do I top up SMS messages?

8. How do I send a patient appointment reminders?

9. How do I send patients a messages?

10. How do I create a booking online?

11. How do I create an appointment?

12. How do I cancel an appointment?

13. How do I invite patients to telehealth appointments?

14. How do I create a telehealth appointment?

15. How do I connect my diary to Google calendar?

16. How do I remove a clinician?

17. How do I remove a patient?

18. How do I delete my Wellola account?